At PulseKineticWave, we treat your personal information with care and respect. This policy explains what we collect, why we collect it, and how we keep it safe while you explore blockchain programming education with us.
Operating from Taiwan, we comply with local data protection regulations including the Personal Data Protection Act. We believe transparency matters, so we've written this in plain language rather than hiding behind legal jargon.
Information We Collect
When you interact with our platform, we gather different types of information depending on what you're doing. Some you provide directly, some we collect automatically through normal website operation.
Account Information
Name, email address, phone number, and location details you share when signing up for courses or contacting us about blockchain programming education.
Learning Progress
Course completion rates, quiz results, project submissions, and study patterns that help us understand how you're progressing through the material.
Technical Data
IP address, browser type, device information, and access times collected automatically to maintain security and improve platform performance.
Communication Records
Messages you send through our contact forms, support tickets, or email correspondence about courses and technical questions.
We don't collect sensitive personal data like health information, financial details beyond payment processing, or anything unrelated to providing educational services. If we ever need additional information, we'll ask explicitly and explain why.
How We Use Your Information
Everything we collect serves a specific purpose tied to delivering quality blockchain education and maintaining our platform. Here's what happens with your data:
- Delivering course content and tracking your learning journey through modules and assessments
- Communicating about course updates, schedule changes, and new blockchain programming resources
- Processing enrollment applications and managing your student account access
- Responding to your questions about curriculum, technical concepts, or platform issues
- Analyzing learning patterns to improve course structure and content effectiveness
- Maintaining platform security and preventing unauthorized access or misuse
- Meeting legal obligations under Taiwan regulations and educational standards
- Sending occasional updates about new courses or features if you've opted in
We don't sell your information to third parties. We don't use it for unrelated marketing campaigns. And we definitely don't share student progress data with potential employers without explicit permission.
Data Sharing and Third Parties
Sometimes we need to work with other services to deliver our educational platform effectively. When we do, we're careful about what we share and who we share it with.
Service Providers We Work With
Our platform relies on trusted partners for specific functions. These include cloud hosting providers for storing course materials, payment processors for handling enrollments, email services for communication, and analytics tools for understanding platform usage. Each partner is contractually required to protect your data and use it only for the specific service they provide.
Legal Requirements
We may disclose information if required by Taiwan law, court orders, or government requests. This also applies when necessary to protect our rights, prevent fraud, or ensure platform security. We'll notify you about such requests unless legally prohibited from doing so.
We never share your learning progress, course grades, or personal achievements with anyone outside PulseKineticWave without your clear consent. Your educational journey is private by default.
Your Rights and Control
You maintain significant control over your personal information. Under Taiwan's Personal Data Protection Act and our own commitment to transparency, you have several important rights.
What You Can Do
- Access your personal data we hold and request copies in readable format
- Correct inaccurate information in your profile or learning records
- Request deletion of your account and associated data
- Object to certain types of data processing activities
- Withdraw consent for optional communications or features
- Export your learning progress and course materials
How to Exercise These Rights
Contact us at help@pulsekineticwave.com with your specific request. We'll respond within 15 business days with either the information you need or an explanation if we cannot fulfill the request. Some data must be retained for legal or operational reasons, but we'll explain those situations clearly.
You can also manage many settings directly through your account dashboard, including communication preferences, profile visibility, and data sharing options for course projects.
Data Security Measures
Protecting your information isn't just about following regulations. It's about maintaining trust and ensuring you can focus on learning blockchain programming without worrying about security.
We implement multiple layers of protection including encrypted connections for all data transmission, secure storage with access controls limited to essential staff, regular security audits and vulnerability assessments, and monitoring systems that detect unusual access patterns or potential breaches.
Our team receives ongoing training about data protection best practices. We maintain backup systems to prevent data loss while ensuring those backups are equally protected. And we have incident response procedures ready if something ever goes wrong.
No system is completely invulnerable, which is why we focus on multiple overlapping protections rather than relying on any single security measure. We also encourage you to use strong passwords and enable two-factor authentication on your account.
Data Retention and Deletion
We keep your information only as long as necessary for legitimate educational and operational purposes. Different types of data have different retention periods based on their purpose and legal requirements.
| Data Type |
Retention Period |
Reason |
| Active account information |
Duration of enrollment plus 2 years |
Course access and certificate verification |
| Learning progress records |
5 years after course completion |
Academic records and credential verification |
| Payment transaction data |
7 years |
Taiwan tax and accounting regulations |
| Communication logs |
3 years |
Support quality and dispute resolution |
| Technical access logs |
90 days |
Security monitoring and troubleshooting |
When data reaches the end of its retention period, we securely delete it from active systems and backups. If you close your account, we'll remove personal identifiers while potentially retaining anonymized learning analytics to improve our courses.
International Data Transfers
While we operate primarily from Taiwan, some of our service providers maintain servers in other countries. This means your information might be processed or stored outside Taiwan at times.
When we transfer data internationally, we ensure appropriate safeguards are in place. This includes contractual protections requiring equivalent security standards, verification that destination countries have adequate data protection laws, and technical measures like encryption during transit and storage.
Our primary hosting infrastructure remains within the Asia-Pacific region to minimize latency and maintain proximity to our student base. Any transfers outside this region are limited to specific services like email delivery or analytics tools that require global infrastructure.
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to function properly and provide personalized learning experiences. Some are essential for basic operations, while others help us understand how you use the platform.
Types of Cookies We Use
- Essential cookies that maintain your login session and course progress
- Functional cookies that remember your preferences and settings
- Analytics cookies that help us understand platform usage patterns
- Performance cookies that monitor load times and technical issues
You can control cookie preferences through your browser settings, though disabling certain cookies may limit platform functionality. We don't use advertising cookies or cross-site tracking technologies.
Children's Privacy
Our blockchain programming courses target adult learners and professionals transitioning into blockchain development. We don't knowingly collect information from anyone under 16 years old without parental consent.
If we discover we've inadvertently collected data from someone under 16, we'll delete it promptly. Parents or guardians who believe their child has provided information to us should contact us immediately so we can remove it.
Changes to This Policy
We update this privacy policy occasionally as our platform evolves, regulations change, or we add new features. When we make significant changes, we'll notify you through email or prominent notices on the platform.
Minor updates might happen without notification, so we encourage checking this page periodically if you want to stay informed about our latest practices. The "Last Updated" date at the top shows when we most recently revised the policy.
Continuing to use PulseKineticWave after policy changes take effect means you accept the updated terms. If you disagree with changes, you can close your account before they become effective.
